REFUND & CANCELLATION POLICY
At Craafto, we are committed to ensuring your satisfaction with our wide range of art and craft products. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our Refund and Cancellation Policy
1. Refund Policy
1.1. Eligibility for Refund
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Refunds are applicable only to products purchased directly from Craafto (in-store or online).
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To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
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You must provide the original receipt or proof of purchase.
1.2. Timeframe for Refunds
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Requests for refunds must be made within 14 days from the date of purchase.
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Refunds will be processed within 7-10 business days after we receive and inspect the returned product.
1.3. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
Customized or personalized products.
1.4. Refund Process
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To initiate a refund, please contact our customer service team at +91 93435 35406 or visit our store in person.
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Upon approval of your refund request, the refund will be issued through the original method of payment.
2. Cancellation Policy
2.1. Order Cancellation by Customer
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Orders can be canceled within 24 hours of placing the order without any charges.
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If the order has already been dispatched, it cannot be canceled. In such cases, please refer to our Refund Policy.
2.2. Cancellation by Craafto
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Craafto reserves the right to cancel any order due to unforeseen circumstances, such as stock unavailability or payment issues.
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In the event of a cancellation by Craafto, a full refund will be issued promptly.
2.3. Cancellation Process
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To cancel an order, please contact our customer service team at +91 93435 35406 within the specified timeframe.
3. Exchange Policy
3.1. Exchange Eligibility
Exchanges are allowed for products that are defective or damaged upon receipt.
The exchange must be requested within 7 days of receiving the product.
3.2. Exchange Process
To request an exchange, please contact our customer service team at +91 93435 35406.
The product must be returned in its original packaging with the original receipt or proof of purchase.
We strive to provide the best quality products and services to our customers. If you have any questions or need further assistance, please do not hesitate to reach out to our customer service team at +91 93435 35406.
Thank you for choosing Craafto.
This policy is subject to change without prior notice. Please refer to our website or contact our customer service for the latest updates.