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SHIPPING & DELIVERY POLICY

At Craafto, we are committed to providing you with a seamless shopping experience. Our Shipping and Delivery Policy outlines the terms and conditions related to the shipment of your purchases from our art and craft store.

1. Shipping Locations

1.1. Domestic Shipping

  • We offer shipping services across India. Please note that certain remote locations may have limited delivery options or extended delivery times.

 

1.2. International Shipping

  • Currently, we do not offer international shipping. Please stay tuned for future updates regarding this service.

2. Shipping Charges

2.1. Standard Shipping

  • Shipping charges are calculated based on the weight and dimensions of the product(s) ordered, as well as the delivery location. The final shipping cost will be displayed at checkout.

 

2.2. Additional Charges

  • No extra taxes (all taxes are included), duties, or surcharges are the responsibility of the customer and will be calculated at checkout.

3. Delivery Timeframes

3.1. Standard Delivery

  • All orders received before 12 PM is typically processed and dispatched on the same day after the order is confirmed.

  • Delivery times vary based on the destination:

    • Bangalore: same day delivery

    • Rest of India: 5-7 business days

 

3.2. Delays

  • While we strive to deliver your order within the estimated timeframe, unforeseen circumstances (e.g., weather conditions, public holidays) may result in delays. We appreciate your patience and understanding in such situations.

4. Order Tracking

4.1. Tracking Information

  • Once your order has been dispatched, you will receive a confirmation email with the tracking details. You can track your order through our website or by contacting customer service at +91 93435 35406.

 

4.2. Lost or Undelivered Orders

  • If your order has not been delivered within the expected timeframe, please contact us at +91 93435 35406. We will work diligently to resolve the issue and ensure your order reaches you as soon as possible.

5. Order Handling

5.1. Packaging

  • All products are carefully packaged to ensure they arrive in excellent condition. In the event of any damage during transit, please refer to our Refund and Cancellation Policy

 

5.2. Multiple Shipments

  • - For orders containing multiple items, we may ship products separately based on availability. You will receive individual tracking details for each shipment.

6. Special Instructions

6.1. Delivery Preferences

  • If you have any specific delivery instructions or preferences, please provide them at the time of placing your order, or contact our customer service team at +91 93435 35406.

7. Jurisdiction

7.1. Dispute Resolution

  • Any disputes arising from or related to this Shipping and Delivery Policy shall be subject to the exclusive jurisdiction of the courts in Bangalore, India.

We at Craafto are dedicated to ensuring that your order reaches you safely and promptly. If you have any questions or require further assistance, please feel free to contact us at +91 93435 35406.

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Thank you for choosing Craafto.

This policy is subject to change without prior notice. Please refer to our website or contact our customer service for the latest updates.

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